How to return a purchase

The "cooling off" period expires 14 days after the day you received your goods. If this period expires on a non-working day, your deadline is extended till the next working day.

You must unequivocally inform Wine not Italy of your decision to cancel the purchase. It is not enough to just send the goods back. Wine not Italy must provide you with a model withdrawal form , which you can use to inform him/her of your decision but you don't have to use it.

You must send the unused goods back within 14 days of informing Wine not Itay.

You can combine the obligation to inform Wine not Italy and to send back the goods, for example, by adding a written statement with the goods that you are returning by post, or by sending  e-mail.

Wine not Italy must give you a refund within 14 days from receipt of your cancellation, but can delay refunding you if they have not received the goods or evidence that you have returned.

This refund must include any shipping charges you paid when you made your purchase. However, the trader may charge you additional delivery costs if you specifically requested non-standard (express) delivery.